This week, you will create a visual picture of what defines customer service excellence. Describe how all of the material could or should be used to inform your newly hired HR manager about how customer service should be done at your company. You are being promoted to Vice President, and you want to make sure that your legacy of great customer service continues when you move up to your new position.
Complete the following:
Create a PowerPoint presentation of 12 slides with content that can be used to teach concepts related to customer service excellence. Include Speaker Notes pages with 150–250 words per content slide to allow for others to present your work without any other reference materials.